Dear Eri,

Thank you so much for your help with organising our Japan trip. The organisation was outstanding and it was so well planned. The trip went very smoothly and we had great experience. We can’t thank you enough for your help with organising this trip and your recommendations.

We would like to travel again next year around similar time and want to explore different destinations within Japan.

Thanks,  Swapnil

April 2025

Good afternoon,

April 2025 Hotel

My husband & I previously did a Heritage tour with JTB in 2008. This time, we wanted a private Tohoku trip, organized through JTB Sydney. Consultant Eri T was very patient and thorough! She helped us plan a personalized tour (noting our age preferences and inexperience with JR pass/bullet trains). She arranged JR East Passes, all accommodation pre- and post- , as well as Narita Exp reserved seats, and even taxis where required.

Our English-speaking guides Rico in Sendai and Eri in Nikko were well-organized, both spoke good English and had good local knowledge of history and culture. The Nikko driver was also good. In addition, Rico helped us reserve seats on 3 bullet trains and advised us of the connections with local trains. Eri gave us good advice on taking the Narita Express on our final day.

I have recommended (and will in the future as well) JTB to my friends and family.

Thank you!

November 2024 JR Pass, Tickets, Tohoku, Tour

As we sit in the bullet train to Kyoto, I just wanted to let you know we are having an amazing time. All the arrangements thus far have been perfect!

In case you have enquiries from others, I wanted to let you know how incredible the sumo tour and tournament were. It was one of the most engaging and interesting experiences I have had on a holiday. It still makes me happy to think about it! Please let the guide know how amazing they were. She was knowledgeable and joyous – we loved her!

Thanks again, K

January 2024 Sumo

 Just a note to say thank you for all your assistance with our Japan holiday. It was a fabulous trip. We all really enjoyed the tours, the variety of activities, the order of the itinerary (finishing in Tokyo was a great idea – a really fun way to end the trip) and the accommodation. It all worked out very well.

Thank you for your excellent organisation and also your quick responses to us while away!

I hope you have had a good break over Christmas and New Year.

We will be in touch about our next holiday! Kind regards, D.

January 2024 Tokyo

We loved the trip to Kamikochi, with steep hills and valley and beautiful rivers – it was absolutely marvellous.

Seeing monkeys was a bonus, and there were lots of signs of bears, but we didn’t see any. It all really reminded me of the Rocky Mountains in Canada or the European Alps, but with less people, huts and cows.

The contrast of the landscape with bamboo groves, rivers and snow-capped mountains was amazing, and the village was really cute to visit.

We were the only westerners at the hotel, which was an amazing traditional experience. The staff were so welcoming and went out of their way to help both with our stay and our travels.

The pond is a must see!

July 2023 Customer Service, Hotel, Kamikochi, Mountains, Nature

We had an absolute dream time in Japan, cherry blossoms arrived two weeks earlier this year and not only we did not miss it but were right in the middle of it everywhere we went. From our pocket WiFi to trains, hotels to excursions, all went extremely well.

Also, weather was unusually kind to us, most days we were under the full sun, including the day we went to Mt Fuji!!! Not a single piece of cloud (apparently a very rare thing).

Kind people, excellent food, we were so happy, while still in Japan we were talking about our next Japan trip.

Thought you enjoy hearing all the positive marks from our wonderful Japan holiday.

Thanks again, have a nice day.

May 2023 Food, Mount Fuji, Sakura Cherry Blossoms

Hi Miyuki,

I just want to let you know I am back in Australia.  My wife and I had a fantastic trip and enjoyed the tour you have organised through Europamundo.  Everything worked according to plan and we had no issues at all.

Many thanks for your expertise and help in making this trip a memorable one!  ????  All the best!

April 2023 Europamundo

Thank you Miyuki (from JTB). You are wonderful. 

March 2023

Hi Chris,
They loved everything about what you organized, the hotel, tour etc.
Thanks again.

Hotel, Tour

Hi Clement ,

The party of four passengers have returned from their trip with the following feedback : They were amazed at the value of their JTB package holiday. They were impressed by the standard, location and quality of the accommodation. Their holiday was seamless – they felt that the arrangements were comprehensive and efficient. They could not fault one detail of the trip and could not stop singing praises.  I don’t mind telling you I was happy to take all of the credit 😊 Clement – this is my way of saying THANKYOU. You are working incredibly hard, it is a time of unprecedented pressure, yet your work remains immaculate. I cannot thank you enough for your professionalism and attentiveness.  I am so grateful that you weathered the storm and have remained at JTB.  I look forward to continuing to work with you.  Happy Friday. Well Done.  Please tell me you are going to get some time off this weekend. 😊

February 2023 JTB package holiday

Good morning Blake

Thank you so much for all your orgainsing and booking; we had a fantastic trip. Everything was awesome and the Japan rail passes were amazing; we caught the Shinkansen from Tokyo to Osaka and returned and caught the Narita airport express. The One Piece show was great too. Our fast passes for Universal Studio were fantastic; and our two day pass to Disneyland and DisneySea. It was great because everything was all organised in Australia before we left and we appreciate all your assistance and constant communication with our booking. The SUICA cards were a lifesaver with the Tokyo metro and the Disneyland monorail.

Thank you again.

Warm Regards

Dannielle

July 2019 JR Pass, One Piece, SUICA Card, Tokyo Disneyland, Universal Studios Japan Osaka USJ

Dear Chris

Better late than never!!!

We would like to take this opportunity to thank you for organising such a great trip in Japan from 15 May – 04 June 2019.  We love Naomi and are so grateful that she put us in contact with you.

The most amazing thing for people our age, was the detailed instructions that came with our journey throughout Japan. We also appreciated the choice of tours and places to stay.

All of our tour guides were great, but we would like to mention two in particular. Kenta who took us on the Salary Man’s tour inn Shimbashi.  His knowledge was very comprehensive and as we were the only 2 on this tour, we had an extended night of enjoyment.

Secondly – Kao in Fukuoka, where we went to Dazaifu and Yanagawa. Her knowledge and grasp of English was excellent, and she had to answer some curly questions for us, but the knowledge she has of facts for the future of Japan was totally outstanding.

We can totally recommend your services.

Pat and Robyn

Fukuoka, Hotel, Tour

My pleasure, Chris san!

You have been an amazing help with such efficient service and you always go above and beyond to help me create the best itinerary!

Thank YOU always!  Have a lovely weekend J

Koyomi

July 2019

Hey Clement, 

I wanted to give you my glowing feedback for Anait! She is an absolute gem and I have been working exclusively with her for the last 12 months. I can’t speak highly enough of her. Her attention to detail is so amazing, I love that she goes above and beyond to give me the ‘walking distances to and from hotels/stations’ and she always makes suggestions of great tours. I am appreciative that I am able to email her my quote/booking requests and she will without fail action them within 24 hours (even sooner when I sometimes put her under pressure).

Our conversion rate together is pretty high, I recon we convert 9 out of 10 quotes which is amazing!!  

She is a huge asset to your company and I wanted to make sure everyone knows that I think she is THE BEST IN THE BIZ!

Feel free to share my feedback with her and anyone who wants to hear!!

Thanks for listening, have a great day!

Natalie

June 2019 Travel Agents and Wholesale